SHIPPING & INTERNATIONAL ORDERS

Note: Please be aware that orders over 150€ are entitled to free shipping!​

 

Shipping costs and average delivery period for each country:

Portugal - Free Shipping:

  • Mainland - (48 hours)
  • Azores and Madeira - 2 to 4 business days

 

Spain - 4€ (48 hours)

 

Western Europe:

  • 14€ (2 to 3 business days) Express delivery

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Liechstenstein, Luxembourg, Monaco, Netherlands, Norway, Sweden and Switzerland.

 

United Kingdom:

  • 22€ (2 to 5 business days) Express delivery

 

Central Europe:

  • 16€ (2 to 3 business days) Express delivery

Albania, Czech Republic, Hungary and Poland

 

Eastern Europe:

  • 18€ (3 to 6 business days) Express delivery

Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Moldova, Montenegro, North Macedonia, Romania, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

 

North America:

  • 35€ (2 to 4 business days) Express delivery

USA, Canada and Mexico

 

Rest of the World - All other countries:

  • 50€ (3 to 8 business days) Express delivery

 

Note: Users are responsible for any clearance or customs fees charged at the country of destination. Such expenses may apply in accordance with the local law. All products purchased on our website are shipped from Portugal, a European Union member country.

 

Returns and Exchanges

 

Within 60 days of their original shipment date, items may be returned in exchange for other products of same value. Returned items shall have been unworn and be in new condition, otherwise the return or exchange will not be accepted. 

 

Upon return, the User may request a new product or a reimbursement. Once the return or exchange is approved, IMAGO will proceed with the exchange or reimbursement in accordance with the User’s request. Exchanges or reimbursements, if applicable, will be made within 5 business days after receiving the returned product.

Unaccepted returns for not complying with the above, will be communicated to the User by e-mail as soon as the decision is made.

To process a return, the procedures below shall be followed:

 

1. Send an e-mail to contact@imagoportugal.com, informing about the intention to return a product and whether to exchange for one other product available at www.imagoportugal.com shop or to be reimbursed, provided the return is accepted. When a different e-mail from the order is being used, the order No shall be identified.

2. Wait for an e-mail confirming if the return was accepted or not. If the return is accepted, the new product will be shipped or the reimbursement will be handled within 5 business days. IMAGO does not take responsibility for the unavailability of sizes and products to be exchanged in returns.