Returns and Exchanges
Return and exchanges are completely Free and you have 60 days to do it :)
To process a return, the procedures below shall be followed:
1. Go to our store at Rua Poiais de São Bento 52, Lisbon and present your purchase receipt
Send us an email to firstname.lastname@example.org with your order number letting us know whether you want to make a return or an exchange
2. Once we receive it, we reply within 48 hours and we will take care of the rest.
3. We will collect your piece(s) and simultaneously deliver your new order via mail, in case of an exchange
In case of return, the refund will be handled within 5 business days and we will collect the returned piece(s) via mail.
Attention: IMAGO does not take responsibility for the unavailability of sizes and products to be exchanged in returns.
Within 60 days of their original shipment date, items may be returned in exchange for other products of same value. Returned items shall have been unworn and be in new condition, otherwise the return or exchange will not be accepted.
Upon return, the User may request a new product or a reimbursement. Once the return or exchange is approved, IMAGO will proceed with the exchange or reimbursement in accordance with the User’s request.
Unaccepted returns for not complying with the above, will be communicated to the User by e-mail as soon as the decision is made.