RETURNS AND EXCHANGES

Return and Exchanges

 

F. Returns and Exchanges

 

Returns and exchanges are free for Portugal and Spain. For the rest of the world the customer is responsible for the cost.

You have 30 days to do it. To exchange or return a product go to this link

After receiving the return, the amount paid will be refunded using the same method you used for payment. If you made the payment through Multibanco, you will need to provide your IBAN so that the refund can be processed.

 

You can't return or exchange products bought online in our physical store.

 

Attention: IMAGO does not take responsibility for the unavailability of sizes and products to be exchanged in returns. It is strictly necessary that the original size tag has not been removed and the product have not been worn.