SHIPPING & INTERNATIONAL ORDERS

Shipping and average delivery period for each country:

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Portugal and Spain - Free Shipping:

  • Mainland Portugal and Spain (48 hours)
  • Azores and Madeira (3 to 5 business days)
  • Spanish Islands (3 to 5 business days)

     

    Europe

    • Express Service (48 hours)
    • Standard Service (2-9 business days)

     

    North America (USA, Canada and Mexico)- Free Shipping:

    • Express Service (2 to 4 business days)

     

    Australia - Free Shipping:

    • Express Service (2 to 4 business days)

     

    Rest of the World - All other countries:

    • Express Service (2 to 6 business days)

         

        Note: Users are responsible for any clearance or customs fees charged at the country of destination. Such expenses may apply in accordance with the local law. All products purchased on our website are shipped from Portugal, a European Union member country.

         

        Return and Exchanges

         

        F. Returns and Exchanges

         

        Returns and exchanges are free for Portugal and Spain. For the rest of the world the customer is responsible for the cost.

        You have 30 days to do it. To exchange or return a product go to this link


        After receiving the return, the amount paid will be refunded using the same method you used for payment. If you made the payment through Multibanco, you will need to provide your IBAN so that the refund can be processed.

         

        You can't return or exchange products bought online in our physical store.

         

        Attention: IMAGO does not take responsibility for the unavailability of sizes and products to be exchanged in returns. It is strictly necessary that the original size tag has not been removed and the product have not been worn.